Answers to frequently ask questions
Since the beginning of 2025 the maximum size of a document that can be uploaded to eR2 has been reduced to 2mb. A work around for this is to publish the document on your branch website and then put the webpage link in your email.
To get a copy of the Insurance document you need to go to www.bbkanews.com to access the insurance documents – you will need your membership number. When logged in select ‘BBKA Documents’ in the drop down box on the left hand side to see the insurance documents.
You may only sort on one column at a time. Look carefully at the top of the column you wish to sort and you will see two small black arrows. – Click on these and the column will be sorted in descending order, click again and the sort will be…
To Add a logo go to UTILITIES – DOCUMENTS – Create new Document Complete the Document display name typically this will be “?? Branch Logo” Complete Document purpose -This could be “Receipt Logo” or “Map Logo” or any other description you want. Document Purpose = Click the drop-down list and…
In common with most Internet applications if there is no inteaction between the uder and the program for about 30 mins then you will be logged out of the program. This is nothing to do with the eReturn2 system but is controlled by your web browser. It happens to avoid…
Receipts can be personalized by adding a logo and amending the text. To add a logo go to UTILITIES – DOCUMENTS – CREATE NEW and fill in the various boxes. Click the box entitled “Document purpose” select from the drop-down box Image/Logo. At the foot of the screen you can…
Welsh associations are currently just starting, as of Jan 2021, to use eR2 with Trish Calderbank co-ordinating the role out on behalf of the WBKA Please liase with Trish to liaise about any points you may wish to raise.
There are various reasons why receipts cannot be produced. This should resolve most of the problems. If a Member has not correctly filled in the online renewal form there is likely to be an entry in their account for Zero. Once you know that the fees are in the branch…
The text that appears on the emails that accompanies receipts and also the message on the receipt itself can be changed by the Branch. Go to SETTINGS – CUSTOM FIELDS – and there are two fields, one for the text to appear on the receipt and the other for the…
SUPER USERS ONLY Click on ASSOCIATIONS/BRANCHES from the main menu. Select the branch in question and change the Current Period as appropriate and then save the record.