Answers to frequently ask questions
The Online Renewal Form consists of two parts. The upper section contains static data about the member. If, on renewal, the member changes any of this data the member’s record will be updated when the form is submitted The lower portion of the form contains items that have been set…
If a member has submitted a renewal form this can be viewed by loading the member’s screen and in the right hand margin, which contains the history, click on the line that reads “Online renewal request (Click for details)” To see an online form that is being sent to a…
Payments for Honorary Member are made by either the BBKA, Branch or the Association, depending on the type of Honorary Member. BBKA Honorary Members can be dealt with manually. Association or Branch Honorary members’ fees need to have a “Payment Item” created , USING SETTINGS – CUSTOM FIELDS called something…
SUPPORT INFO Go into SETTINGS – CUSTOM FIELDS and at the foot of the page is a tick box to enable the process to run again.
The usual cause of a document not uploading is because of its size. Files should not be more than 5 MB Reduce the resolution and try again. If that doesn’t work and you really can’t reduce the size of the document, load the file into your website and then paste…
Create the Apiary as a “Local” member. Add the BDI payments manually breaking down £2-00 as Basic BDI and the balance for the additional colonies. Insurance premiums are ‘banded’ by the number of colonies. 2023 annual insurance premiums: Up to 3 colonies: included in the basic £2.00 subscription. Additional…
The criteria for issuing BBKA news is Class of member is one of Registered Country Junior Honorary (BBKA) And therefore excludes Partner Local Status is either Active Awaiting renewal and Suppress BBKA news has not been ticked by the membership secretary. One reason this might be ticked is if a…
Apart from changes made in the top section of the Renewal form, only financial information is collected. It is up to you to make the change when you check the members renewal form. You do not have to go out of the system to do this. On the right hand…
Lapsed members ‐ members that have not paid at renewal, but might re‐join again. There has to be a cut off (whether this be the capitation deadline or some other internal Association / Branch deadline) where despitereminders the member has not renewed ‐ in which case they would be lapsed.…
This is a process that only SUPPORT can do by going to ADMINISTRATIONS MENU – BULK OPERATIONS Definitely DO NOT delete archived or lapsed members. They have to be kept on the system for many years, in case of an insurance claim.