Correcting Receipts

It may become apparent that the information on a member’s receipt is incorrect. To remedy this first make sure that the correct information is being held in the member’s record, if not then change it and save the change.

This change will not affect any receipt that has already been issued. A fresh receipt will have to be generated. To do this go into each line of the member’s account page and delete the Receipt Reference.  Once this has been done for each line of the account a fresh receipt can be created in the usual manner. This new receipt can then be emailed to the member if required.

If the Return period has been closed then the receipt reference cannot be deleted. Please contact eReturn Support who will be able to re-open the return so that the changes can be made.